Table of Contents
About Fortune Jackpots
Fortune Jackpots is another casino that comes from owners, Aspire Global Ltd, a company that has a lot of presence when it comes to iGaming. We won’t go into too much detail so as to stay on topic, but we can say that Aspire is a name you can always trust to deliver the goods every single time. What is more, you can be confident that what they create will be safe to use, as demonstrated by their dual license.
As is normal for any legal iGaming label, Fortune Jackpots holds a license for UK gamers, coming from the UK Gambling Commission, and an international license, coming from the Malta Gaming Authority. Consequently, beyond the legality of the games and other services, these regulations also mean that those living in restricted jurisdictions – like the US, Gambia, and Italy – will be unable to join as members. What is more, those accessing the website from within the UK will be permitted to play.
Software
Seeing as how the brand has put a lot of focus on their software, it makes sense that we take a closer look at this section next; by clicking the Games tab, you’ll be taken to a rammed full page of options. There’s a lot of big brand names mentioned, as well as smaller, more independent titles, and so you should be able to find a lot of titles to suit your mood and interests. If, at any time, you can’t find what you’re looking for, the site has categories so that you can easily find a new game.
Alongside the types of activities, such as slots, scratch cards, live casino dealers, etc, there’s also a plentiful supply of brand new titles to try out. Sadly however, there’s no freeplay option for those only visiting as a quest, and so you’ll need to sign up and/or login in order to access the games in full. Whichever type of game you opt for, you’ll notice that Microgaming, NetEnt, and Play’N Go are available alongside an array of various other games, all of which come from other recognised, respected developers as well.
Should you be curious as to whether these games reward users who play for real, there’s a list of winners that is always updating, found on the right hand side of the Games section screen. More and more casinos are opting to do this, as it’s a great way to demonstrate that their website is one that you can rely on, and that you’ll end up walking away a winner.
Banking
Due to being launched in early 2019, it’s not surprising that Fortune Jackpots offers a fine mix of payment methods to select, to be used for both deposits and withdrawals. Nevertheless, while we find the choice to be ample enough, some of their other owned sites, such as Slotzo, has way more options. Still, if you want to be able to choose whether you use Visa, Mastercard, Skrill, EcoPayz, etc, this is the right brand to game with.
For those of you not banking in GBP, there’s other currencies permitted by the site, including EUR, SEK, and CAD; this isn’t the full range of monies allowed, but it should highlight that Fortune Jackpots is keen to welcome all nationalities of players. When making a transaction, the longest waiting time is up to eight working days – this is for withdrawals, and is also dependent on the payment choice made. Of course, as is the norm for iGaming sites, deposits are a lot speedier, often transferred to your gaming account instantly. Not all deposit options can be used for withdrawals, so please be mindful of that moving forward.
Support
This is where Fortune Jackpots lacks substance, in our opinion. The reason we say this is that only live chat is available for help, and yet the website states, in plain black and white text, that they offer several support options. Unless there’s other options hidden from view, the only way to speak to the team is via chat, between the hours of 8am and 1am; there are FAQs, but they hardly count as several different customer support options. If this website is to keep on top of its growing popuarlity, we feel that more options are needed for users. Even more so because of Fortune Jackpots saying they “CARE”, aka Customers Really Are Everything…
Conclusion
Virtually everything about this website is perfect: it’s modern, easy to use, filled with games, has plenty of banking options, and comes from a strong iGaming company. But, as seems to be the way with every online casino, there’s areas that call for improvement, chiefly that of the customer service page. There’s just too little effort gone into this section, and that seems to conflict with the image of helpfulness that Fortune Jackpots is apparently trying to convey. We’d like to say this isn’t normal for Aspire Global, but a lot of their websites share the exact same support options, and so this is a company-wide issue that needs addressing.